Important Information for Buyers:
-
Import Duties and Taxes:
- Import duties, taxes, and other custom clearance fees are not included in the item price or shipping cost.
- These costs are the buyer's responsibility, and it's advised to check with your customs office to determine the additional costs before making a purchase.
-
Shipping Method:
- For all FREE SHIPPING orders, the seller will decide on the shipping method.
- If you require a specific shipping method, please leave a message when placing your order.
-
Product Quality Assurance:
- The aim is to supply good-quality products to every customer.
- All products undergo testing, checking, and proper packing with spare parts.
- In case of defective items, contact the seller immediately for the best solution – either resend replacements or a refund.
-
Communication is Key:
- Please avoid opening a dispute or writing a negative review without contacting the seller.
- Good communication can solve all problems, and the seller hopes for customer satisfaction with both products and service.
- Buyers placing orders are deemed to agree with these terms and conditions.
-
Customization Available:
- The seller, MEEROSEE, is a manufacturer that can not only provide normal lights displayed on the website but also customize lights according to special requests.
-
Contact Information:
- Buyers are encouraged to send a message and contact the seller at any time. A response will be provided within 24 hours.
Product Details: Vintage Crystal Loft Chandelier Light
-
Category: Chandeliers Pendant light
-
Style: Contemporary, Modern
-
Brand: Meerosee
-
Model No: JD001
-
Material: Crystal, Glass, Metal
-
Size: Diameter 800mm (31.5 inch), Height 650mm (25.5 inch)
-
Light Bulb: E14/E12
-
Number of Lights: 15
-
Bulb Included: No
-
Voltage: 110V-240V
-
Power: 600W
-
Color: Rust
-
Installation Type: Pendant
-
Basic Assembly: Necessary, instruction manual included
-
Warranty: 3 years
Certifications:
Feedback and Customer Satisfaction:
- The seller relies on Aliexpress reputation and customer satisfaction.
- Positive feedback is highly valued, and buyers are encouraged to leave a 5-star review if satisfied.
- In case of dissatisfaction, contact the seller for a solution before leaving a neutral or negative review.
Seller's Advantages:
-
Experience: Professional factory with 10 years of indoor lighting exporting experience.
-
Warranty: 3 years for all series products.
-
Packing: 100% perfect packing with free replacements for any broken parts.
-
Quality: Best quality, competitive price, and fast delivery.
-
Response Time: 24-hour response to any message or email.
-
Workers: Skilled and conscientious workers with over 8 years of experience.
-
Certifications: CE, Rosh for products in general European market, UL for special lighting accessories in the USA.
Payment Information:
- All major credit cards accepted via Aliexpress's third-party secure payment method ESCROW.
- Payment is expected within 3 days of purchase.
Shipping and Delivery:
- Chandelier frame is packed inside a specially designed styrofoam box.
- Crystal pendants are packed separately with thick pearl wool for protection.
- Lamps and lanterns are packed with accessories, reasonable spare parts included.
- Basic assembly is needed; if you have questions about assembling, contact customer service.
Shipping Address:
- The seller only ships to your order addresses, and the order address must match the shipping address.
- Leave a message if you need to change the shipping address.
Shipping Times:
- Products in stock: Ship within 3-7 business days.
- Out of stock: Ship within 10-20 business days.
- China Post: 25-45 working days.
- Express delivery (FedEx/DHL/UPS): 7-15 working days.
Frequently Asked Questions:
-
Payment Methods:
- Accepted methods include Escrow, credit card, Western Union, or bank transfer.
-
Shipping and Delivery Time:
- For products in stock, ships within 3-7 working days; out of stock ships within 10-20 working days.
- China Post: 25-45 working days.
- Express delivery: 7-15 working days.
-
Tracking Number:
- Yes, every order is shipped with a tracking number, and buyers can follow up on the shipment status on the corresponding website.
-
Receiving the Package:
- Open and check the package before signing. If damaged, ask for a "Damage Proof" from the delivery company and contact the seller immediately.
-
Package Not Received:
- Contact the seller, and they will investigate and extend the protection date.
-
Damaged Parts:
- Contact the seller immediately for assistance. Free replacements or refunds will be provided.
-
Contacting Customer Service:
- Send a message, use the TradeManager, or email for contacting customer service.
-
Buyer's Responsibility for Tax:
- Yes, buyers need to pay tax, as it is charged by the buyer's customs, and it is out of the seller's control.
-
Crystal Quality:
- Yes, all crystals used are 100% real K9 crystals, the primary crystal made in China.
-
Certificates:
- CE and Rosh for products applied to the general European market, UL for special lighting accessories applied to the USA. For details, contact customer service.