Lighting Frequently Asked Questions

Wondering About High Ceilings? Customize with Ease! Got a high ceiling? No problem! Simply share your ceiling height with us, and our team will work with you to customize the perfect length for rods, cords, or chains. Our standard length is 120 inches, but we're happy to go longer for your specific needs. Reach out via phone at +1(305)5155460, Whatsapp at +1(305)5155460, or email support@premiumhomeoutlet.com. Let's make it perfect for your space!

Vaulted Ceilings? We've Got You Covered! Hanging lights on a vaulted ceiling? We provide special fittings to make installation a breeze. Our customers love how easy it is - just check out our installation guide and photos for quick reference!

Bronze vs Black - Know the Difference Bronze or black? They're distinct colors. If matte black is your preference, just let our customer service know. We tailor to your taste!

Damaged Parts? Worry-Free Replacements Here If your item arrives damaged, we've got you covered with free replacement parts. Just show us a photo or video of the issue. Our packaging is top-notch, designed to protect each item during transit.

Dream Designs? Let's Customize! Can't find the perfect chandelier on our site? Send us your ideas or drawings, and we'll bring them to life. Visit our Customization page for more information.

Quality at Unbeatable Prices We match the quality of famous brands, using the same materials and production processes, all from our own factory. Thanks to our online-focused approach since 2020, our prices remain competitive without compromising on quality.

Installation Issues? We're Here to Help Preparing for installation? Our fixtures are designed for easy setup. However, if you run into any problems, our customer service team is ready to assist. Remember, gentle handling is key to a successful installation.

100% Satisfaction Guaranteed Quality issues? You're entitled to a full refund or a replacement - your choice. We're committed to your complete satisfaction.

Speedy Delivery Direct to Your Door Depending on the size, your order will be shipped via courier (9-14 days for packages under 40") or ocean freight (23-29 days for larger items). Rest assured, we'll keep you informed every step of the way.

Stay Informed from the Start Once your order is processed, we'll provide shipping information within 1-3 days. We're as excited as you are for your new purchase!

Don't Wait - Your Perfect Lighting Solution is Just a Click Away! Order now and transform your space with our stunning, custom lighting solutions. Whether you're dealing with high or vaulted ceilings, seeking a specific color, or needing a unique design, we're here to make your vision a reality. Contact us today and let's illuminate your world!