Welcome to Our Store! Your Satisfaction is Our Priority.
Thank you for choosing us! We are committed to providing high-quality and affordable products along with excellent service. To ensure a smooth shopping experience, please read the following details carefully. If you have any questions, our customer service is ready to assist you.
Photography Note:
The product images are captured in real conditions. However, variations in photographic equipment, lighting, angles, and computer displays may cause slight color differences. Please note that these differences cannot be accepted as reasons for returns. Your understanding is appreciated.
Delivery Time:
We aim to dispatch your order within 48 hours of payment. In cases of special circumstances such as holidays, customized products, or popular items being temporarily out of stock, there might be slight delays. Feel free to contact our sales staff before placing your order to confirm product availability and avoid any inconvenience.
Damaged Items:
Despite our sturdy packaging, the delivery process involves third-party transportation, posing some risk, particularly to glass lampshades. If you receive damaged lampshades or accessories, please contact us immediately. Provide photos of the damaged parts, and we will promptly send replacement accessories via express delivery at no extra cost. Your satisfaction is our responsibility.
Freight Information:
You can choose between prepayment or payment upon delivery.
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Prepayment: After agreeing on postage, you pay the amount to our factory, which will then handle the collection and payment to the express company.
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Payment Upon Delivery: Pay the express company directly during the delivery.
Payment Method:
We strongly recommend using Alipay for secure transactions. If you are unable to use Alipay, contact us for bank remittance details.
Transport Instructions:
Choose between logistics and express delivery.
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Logistics: Cost-effective but slightly slower. Pick up the goods at the freight yard after being notified by phone.
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Express Delivery: Faster and door-to-door service, but with a higher freight cost. Recommended for urgent deliveries.
After-Sales Service:
Our factory assures a three-year warranty from the purchase date (excluding light sources). We provide repair or replacement of defective accessories within the warranty period. Please note that the warranty does not cover damages caused by improper use, installation, repair, or accidents.
Lamp Installation:
For safety reasons, professional electricians are recommended for the installation of our lamps. The package includes finished product renderings to guide the installation process.
Thank you for choosing us! We look forward to serving you and ensuring a delightful shopping experience.
