We take pride in being the original factory, ensuring that our prices are the most competitive in the market. Moreover, every lamp featured in our store comes complete with light sources, offering you a comprehensive and cost-effective lighting solution.
Q: About Warranty
A: Your satisfaction is our priority. We provide a generous 3-year warranty for each product, demonstrating our commitment to the quality and durability of our lighting fixtures.
Q: About Products
A: Before leaving our factory, each lamp undergoes thorough testing to ensure optimal performance. While we take every precaution, it's possible that wires may loosen during transportation. To streamline the installation process, we recommend testing the power supply before installation. If any parts are damaged, kindly inform us with clear pictures, and we'll promptly address and resolve the issue.
Q: Can I Change My Name/Address?
A: Absolutely! If you need to update your name or address, please send the correct information to us. Prior to completing your payment, we advise double-checking your order details to ensure accuracy.
Q: About Logistics
A: We offer China Post Air distribution service for most countries, with an estimated delivery time of approximately 15-20 days post-shipment. Additionally, we provide expedited shipping options through DHL or FEDEX, though the associated freight costs may vary based on customer preference.
Q: Do I Have to Pay Customs Duties?
A: Customs policies vary by country, and customers may be subject to local taxes. It's advisable to familiarize yourself with your country's customs regulations to anticipate any potential duties.
Q: About Color Difference
A: Please note that slight chromatic aberration may occur due to changes in photo angles and lighting. This is a normal phenomenon and does not compromise the quality of our products.
Q: About Feedback
A: We consider our customers as friends and aim to make your shopping experience enjoyable. If you are satisfied with our products, we kindly ask for your support through a five-star feedback. Your positive feedback is highly appreciated. Thank you for choosing us!