Q: Our Advantages
A: As the original factory, we take pride in offering the most competitive prices in the market. Additionally, all lamps in our store come complete with light sources, providing you with a comprehensive and cost-effective lighting solution.
Q: About Warranty
A: Your satisfaction is our priority, which is why we provide a generous 3-year warranty for each product. This reflects our commitment to the quality and durability of our lighting fixtures.
Q: About Products
A: Before leaving our factory, every lamp undergoes thorough testing to ensure optimal performance. While we take every precaution, it's possible that wires may become loose during transportation. To streamline the installation process, we recommend testing the power supply before installation. If any parts are damaged, please inform us with clear pictures, and we will promptly address and resolve the issue.
Q: Can I Change My Name/Address?
A: Certainly! If you need to update your name or address, please send the correct information to us. We advise double-checking your order details before payment to ensure accuracy.
Q: About Logistics
A: We offer China Post Air distribution service for most countries, with an estimated delivery time of approximately 15-20 days post-shipment. For faster delivery, we also provide DHL or FEDEX transshipment, though the freight may be higher and depends on the customer's decision.
Q: Do I Have to Pay Customs Duties?
A: Customs policies vary by country, and customers may be subject to local taxes. Please be aware of and prepared for any potential taxes according to your local customs regulations.
Q: About Color Difference
A: It's normal to experience slight chromatic aberration due to changes in photo angle and lighting conditions.
Q: About Feedback
A: We value our customers as friends and aim to make your shopping experience enjoyable. If you find the goods satisfactory, please consider giving us a five-star feedback. Your positive feedback is greatly appreciated. Thank you for choosing us!